I'm not sure how much more there'll be about this topic, but wanted to have it all in one place. I know it's a little weird to have copied comments instead of the live kind, but I couldn't think of a way to do that - I would have had to bifurcate the Discussions page, and I don't think that's possible.What I'm wondering about the swell new format on My List is if Flix Plus is going to try to adapt to it. I really miss having the notes, and that would be one way we could still have the genre, or maybe very brief description. It would be a lot of work to do that, but at least it would be an option. If I was the Flix Plus guy, though, I think I'd say to heck with it. Anyone have any insight?
I agree N has now totally crippled the MyList webpage. I'm sorry if the following may be old news to most N membersbut I've been avoiding the Homepage up til now. This may be a partial solution to will g's complaint.First for this to work I had to change the Zoom setting (Zoom Out) on my Firefox browserto be able to see five movie posters across each ribbon on the Netflix Home page.Hover the mouse over any title on your MyList ribbon to display the brief description.Then click the down arrow to open the detail description page below the ribbon.The detail description page expands to fill the bottom of the screen.Scroll your screen if necessary so now you can see the MyList ribbon at the top and the entire detail description below.Now run your mouse over any other movie on the MyList ribbon and the detail description instantly updates.It behaves just like the old pop-up info box which N removed two months ago.You can click the MyList ribbon's right arrow to see the next group of five movie posters.And run your mouse over these posters to see the detail description instantly update again.This method will work equally well with any of the other ribbons on the Home page.So you can quickly review the details of all the titles on the Recently Added ribbon, for example.The one drawback is that the MyList ribbon will only display the first 100 titles on your MyList queue.
Thanks LarryG. You have made me realize there is a complete solution, not just a partial one, if I change My List to the picture format, instead of text. Since as you say the ribbon on the home page only has the first 100 titles, it's not much use to me with two nearly full lists, but changing the format would give me my complete lists with easy access to info on each title. Alas, I hate having My Llst in that format. Not only is it extremely cumbersome, but it doesn't display the 7-day expiration notifications. Oh well.
will g, you have piqued my interest. How do you change MyList to "the picture format" instead of text?I looked around the My Account settings but did not find anything.And will making this change affect the personalized order of movies in your MyList queue?I might be interested in trying this picture format MyList alternative for a while.
Just go to Your Account > My Profile > Order in My List and check the Netflix Suggests box and click Save. They'll appear in the same order as you currently have them.
Just wanted to add about the ordering of the picture format, supposedly the whole idea of the Netflix Suggests format is that they push their recommendations to the top of your list. But when I convert to that format all the ones at the top are the same as in the other format.
Yeah, I wondered about that. I should have some free time in another week or two to experiment. I'll add a new Profile and put a bunch of movies in the MyList queue. Then I'll switch it for a couple of days and switch it back to see what happens. Thanks.
I did that same experiment, but only with 7 or 8 titles. I added them to a dummy profile with the Manual Ordering option. Then put them in alpha order. Then switched to Netflix Suggests ordering. They were no longer in alpha order. I didn't keep track of the order in which I added them, so I don't know if the NF Suggests order was the same as that, or had some other underlying principle. I just chose random stuff, without putting any thought into it. I should have chosen some things that were atypical of my usual preference, to see where NF Suggests put those. When I switched back again to Manual Ordering, they were once again alphabetized. I did all of this in just a few minutes, but I think your idea of waiting a couple days is a good one, LarryG. Please let us know how it goes.
Just discovered some good news - the NF tech team must still be working on My List. When I hovered my cursor over the text title, it became underlined, and the "link hand" came up. Clicking on it opened the title's info page. It's still more work than the way it used to be, because you have to keep going back and forth between My List and the movie pages, but at least we now have that option, not just move, delete, or watch. A small "yay" for Netflix.
P.S. Sometimes clicking on the title takes you to the bottom of the page, and you have to scroll up to see the movie info.
Oh wow you're right, they must have read my first comment! That problem has been fixed. That's what I call service. (Feel free to delete that comment and the subsequent ones, since they're no longer relevant.)
Following is Wellesley72's comment, copied from the main Discussions page:Wellesley72 December 7, 2015 at 8:12 PMUp until a couple of weeks ago, "My List" showed up on my computer as a numbered list that could easily be reordered by changing the numbers. Late last week, I went to open "My List" and found an unnumbered list with screen shots of cover art. The list is identical to what had previously shown up, and I have the ability to move a title to the top of the list or to remove a title. However, any other reordering of the list is practically impossible. Under certain circumstances, I can highlight a title and move it up or down but this takes forever and I can't move the title above or below what I can see on my computer screen. I can push it to the bottom of the screen but then I have to scroll down my list and then move the title again. Is anyone else seeing this problem, and does anyone have a better solution to moving titles around.Also, I notice if I add a title on my computer, it becomes the first title in My List, not the last title. When I add titles using my iPad, the newly added title becomes the last title (as it always has). Is Netflix trying trying to get us to forget the older titles in our lists so that it is easier for them to put them on their expiration list?
Sounds like I am really late to the game here. Glad to see I am not the only person frustrated (and disgusted) by this new approach. With 40 million subscribers, you would think Netflix would try to be more user-friendly instead of alienating its customers. (Of course, these are the same people who dropped the Epix catalogue and replaced it with a host of one-star movies.)
Wellesley72 - Re: moving titles to re-order them: I don't know all the factors that play into the whole scrolling thing. On my computer, when I drag a title downward, and get to the bottom of the screen, the title stalls, but if I wait, and finesse it a bit, the auto-scroll kicks in, and I can take it all the way to the bottom of the list. With a little practice, I've learned how to control the speed, and, except when I get an error message so that my effort was in vain, the whole process is getting easier. I do find going upward to be stickier. I don't know if auto-scroll works better on some computers or other devices than on others, or maybe not at all on some. Can you auto scroll on other sites?As far as whether an added title goes to the top of your list, or the bottom, I don't know how that works, either, but for me, on my computer (which is the only thing I ever use), adding a title from the Netflix site ALWAYS goes to the top of my list. BUT, if I add a title directly from instantwatcher, it goes to the bottom of my list.Anybody out there know if there's something that governs where titles are added, and can it be changed? How is everyone doing with the new system of moving titles? Any tips?
Yay! They finally fixed the notes & expiration list features of the FlixPlus Chrome add-on to work with the new My List format :)
Well... Sort of. Looks like the notes are still a little buggy -- they don't load entirely, and wind up appearing on some titles, but not others.
Correction: The FlixPlus expiration list at the top still doesn't work properly. I've got 2 titles in my list with expiration notices on them now, but the red box at the top of the page is still saying "None expiring". :(
Thanks for these updates, Pox Voldius. I got a new computer, and have been waiting to load Flix Plus until it is fully functional, or at least close enough to make the extra load time worth it. Sounds like it's getting there, but still has a ways to go.
FlixPlus red box fixed (version 3.14).
Copied from the Home page:Eric Vandenberg January 20, 2016 at 9:01 AM26-Jan Cash Crop (2010) 82 min [1st time I have been able to load my list this week! The new interface with pictures really sucks!!!]
Is this happening using a computer, Eric, or do you use another device? So far, I haven't had a problem loading My List on my laptop. Anyone else? Has anyone contacted Netflix Customer Service about this?
Yes I have experienced loading problems on my computer, it rarely loads on the first attempt, but it eventually does, except for a few times I've just given up. I haven't called customer service about it yet.
I use a Visio Smart TV to actually watch Netflix, and sometimes notice expiration dates on there, I rarely have loading problems of more than a few seconds on the TV. I use my laptop to add the expiring titles to my list, to document the 5-9 movies I usually watch on winter days, and to try and contribute to this blog. I am guessing that the main problem is that my list usually hovers around 460 titles, which is just too many for the new picture format to handle. Most times the site will just hang with the circling arrow, even if I leave it there for half an hour (I usually give up after 2-5 minutes, as I have found that if it doesn't come up within about 45 seconds, then it likely will not be able to load). Sometimes I will get a list 2 screens long (~30 titles) without pictures. Even when I do get the full list, maybe twice a week, and I usually try at least twice a day, it needs to buffer approximately every 100 movies. My internet provider, Time Warner, claims that my internet speed is up to 30MBps. When I clock it, it is usually about 10-12 MBps, or twice what Netflix claims is needed. I have two smaller lists, and I have never had a problem loading them, although I try them much less frequently. So maybe the magic number to not experience loading problems is 200 titles or less in a list?I have not bothered to contact customer service again, since they were largely clueless about it when I contacted them initially.
Thanks Eric and will g, this is helpful information. My personal List is almost 350, so I don't think I'll push my luck by adding more to that one. I'll just start another.I wonder if Netflix is still perfecting the My List page. If it can't handle more than a certain number of titles without causing loading problems, then it should let us know what the limit is, and not allow us to add more than that to one list. Multiple lists can be bothersome, but better than not being able to access them.
MyList tweaking is ongoing. The MyList format for my DVD queue, as it appears when I access the Netflix site with my iPad has just changed. The list is now numbered and I can see the wait list notes in both portrait and landscape views. This is an improvement. The format when I access the site from my desktop Mac is different. But the point is, things they are still achanging.
Good to know - thanks, CanandaiguaNY.
The following comment was copied from the main Discussions page:Eric Vandenberg February 6, 2016 at 7:35 AMHi Carole,I switched my browser from Internet Explorer to Firefox about a week ago, and 'My List' seems to be loading more frequently (the number of titles on it has remained about the same at 470). Thought I would pass this along in case it might help others.Eric
Note for readers: the previous set of comments is about problems loading the Netflix "My List."
The following comments have been copied from the main Discussions page:Anonymous February 9, 2016 at 12:08 AMWell netflix did it again. Made a way to make their site even worse. Starting at 2am on 2/9 when I click on mylist instead of it showing a list of titles with their expire dates in a list it shows up as a list of pictures like when you search for something. Now if you wanted to keep track of your list and when they expire you would have to keep a side list. Also you are not going to be able to easily tell when things are going to expire on your list you are going to have to go through each one. Not sure how to order them anymore either.Replies:Carol February 9, 2016 at 2:09 AMI just opened Netflix, and checked my family's My Lists. They are still the same as before. There have been a couple of times when I clicked on My List, and it gave me what you describe (which sounds like the My List that those who don't choose Manual Ordering get). Did you close Netflix, and try again? If yes, did you check to make sure you didn't somehow get changed to Netflix Suggestions Order (on the My Account page).I'm hoping it was a glitch, and not something that Netflix is rolling out and just hasn't got to me, yet. They just re-designed My List - why trash it, and give us yet another new thing to get used to? Gee, that does kind of sound like Netflix.I'm really hoping to hear from you that you were able to access your regular Netflix My List. Please let us know. Otherwise, aaarrrrrgggghhhhh!Jordan February 9, 2016 at 12:37 PMThankfully my list isn't like that (yet). When I add movies from my computer, they appear on the top of my list (I put the expiring movies here). When I add movies on my iPhone Netflix app, they go to the back of my list (I put the streaming only movies here). That's the only way I can order my list. Just delete a movie in the middle of your list and add it to the front or back. Honestly the list was fine back in 2008 when streaming started. It looked like the DVD list then.CanandaiguaNY February 10, 2016 at 5:56 AMJust a reminder: the format for MyList is different on different devices and different Apps. The list will have the same titles and in the same order, but the look will be different, as will what you can do with the list. For me and my streaming MyList, using my desktop Mac and going to the Netflix Internet site with the Firefox browser, I get columned list, unnumbered, one column showing one-week availability, a search box, and a delete/move button. With my iPad and the Safari browser, if I go to the same Netflix Internet site, I just get pictures, unnumbered, and a search box, but no way to move or delete titles--if I try to play the film I get transferred to the Netflix app. With this app, I can play, search, add or delete, but not move titles. With my Vizio tv Netflix app, I get numbered titles, a descriptive screen, two-week availability notice, but can't move titles around. I have to go to a different format depending on what I want to do with a title.So if you don't like the format you've got, try accessing the Internet site or the Netflix app, using a different browser or device. And keep in mind that Netflix is constantly changing these formats, so if you find a format you like, they'll soon change it.
Thanks for the reminder, CanandaiguaNY. I tend to forget about all the various ways My List can appear, depending on the device/app one is using. For reference, I have posted a screen shot of how this blog's My List appears to me, using Google Chrome on a laptop computer. You can see it by scrolling up this page to just above where Comments begin.It would probably be a good idea for all of us to include the details of what we're using to view My List when we report problems or complaints, or offer suggestions.
Somebody else probably already corrected this, but you can indeed still click on the title to get the information. I have absolutely no problems with my list. The Chrome FlixPlus Add-on has been updated and works fine again with the changes. I like dragging movies somewhere more than I liked typing in numbers. Mostly, I just care about moving expiring titles to the top, and FlixPlus does that. I don't care if I move a movie to 104 or 102. My list is very long, so sometimes there is a delay in getting all the information, and expiration dates often take a couple of minutes - but my computer is so old it creaks. I use my desktop to play with my list, and I use PS3 to watch movies on my Samsung.
Thanks Starchild, this is good information. Thanks for including the details of what you use for others to compare to.I'm glad to know not everyone misses the old, numbered system. I do miss the numbers - it helped me feel a little more organized to know how many titles were on my list, and also allowed me to move more than one movie at a time to the general area where I wanted them. It's more time consuming to have to drag one at a time up or down a long list. For the most part, though, I'm reasonably happy with the new My List, now.
The irony of it all. I've had absolutely no problems with my list, and just posted a positive comment about it. Now, suddenly, I'm being punished. Only 24 of my almost 500 movies show up! No expiration dates at all. My son's list is still working perfectly, although he only has about 200 titles. I called Netflix, and they hadn't a clue. They did tell me that Netflix is making changes this week to the format. Kind of wish they'd quit messing with it! They also told me to use the "Netflix suggests" format, with just pictures. For a large list like mine, that is ridiculous. Guess we will just have to wait until they finish with their new changes and see what happens.
Darn! Isn't that just the way. You may have read it already, but a while back - starting on Jan. 20 - there are a number of comments on this page about this very same thing. They suggest reasons for the loading problem could be a high number of titles on the list and/or the browser one is using. Or, as you say, the Netflix tinkering could be getting in the way. Whatever the reason, I hope it gets better very soon.
Aargh! The format for My List on iOS devices has changed so that new titles added go to the top of the list, not the back of the list (as previously). Unlike the My List on computers, there appears to be no way to reorder titles other than deleting a title and adding it back, which moves it to the top of the list.
Sounds frustrating, Wellesley72. Wish I had a ray of light to shine, but thanks for letting us all know, in case others run into the same problem.
Major frustrations today! I can only display about the first 20 entries in 'My List'. It is happening in all five of my profiles. I chatted with the customer service agent about the problem. First she tried to tell me that I only have 20 in my queue (even though I know I have several hundred entries in my queue. Then she told me to switch my queue format to let Netflix choose my queue order as a work around. I told her I spent a lot of time setting up my queue the way I want it and didn't want to change the order. Then she said she had contacted technical support and they are working on the problem. Since then it has gotten worse...not only does 'My List' only show the first 20 entries when I log in on my pc, but now when I look at my list using my Roku, it only shows the first 20 entries as well. My Roku used to show all the entries in my queue when I scrolled through them. This really bites! An epic failure on netflix' part...once again. Grrr.
I also had some trouble with My List earlier today. I think more than 20 loaded, but none of the posters were there. I don't care about them, but it made me wonder what's going on. Perhaps the IT people were working on something that caused the My List page to malfunction. As you say, Anonymous, frustrating! And talk about frustrating - I've pretty much given up on Customer Service being any help at all. Except for the very occasional problem they DO know how to solve, I feel like I'd get as much help just dialing a random number.
Tonight, when I tried to re-order titles on my list, they started disappearing from my list and from Netflix entirely. Not kidding - I tried to do a search so I could re-add the disappeared titles, and Netflix returned a screen telling me there were no results. What I usually do when only a few titles appear is go back to the home page and try to open My List in a new tab, or close the browser entirely, or switch browsers, but tonight nothing was working. I refuse to speak to the lying, clueless mouthpieces for Netflix brand that work in customer support, so I just tried again later. It's partially working, but I still am having to re-add titles I lost. At least they now show up when I search Netflix.
I am surprised you have only had this problem today. I have had this problem ever since they switched to this horrible format. I get my whole list about 10% of the time on the web site. I have to try over and over and over. If I worked at a company and my change made it so people only saw accurate results 10% of the time they would either fire me or roll back to the old code or both. I don't understand how netflix gets away whith doing whatever they want without any consequence. Also several times you will still see things you already deleted and that points to they must cache the results and not correctly process your request. It is truly horrible!!
I have that issue too. The first 20 or so titles in my list show up and that's it. I think you need to let the page load because after leaving it alone for a minute the posters showed up, then expiration dates and the rest of the list. If you click around the page too soon, it will probably freeze.
I tried waiting for 10 minutes or more and the rest of the list never comes up. I use chrome in case you use a different browser.
I'm also having this issue. I did the work-around to get to Netflix Chat Support (log out and claim not to be a member), where the person was at least willing to admit that they have been having reports of this problem from US users. Apparently they are "working on" this issue. Like Anonymous said, switching to the sort-by-Netflix option brings most of the titles back (it seems to max out at about 100??), but then I'm looking at only posters and no other info (like expirations!) and of course have no ability to manual sort. The rep I talked to claimed everything will be better in 1-2 days, but who knows.I reallyyyyy hope this isn't some evidence that they're phasing out manual list-sorting entirely D: D: D:
Anonymous, I was using Chrome when the whole list showed up. I can't get it to do that again though. Must have been a fluke since I'm back to 20 titles showing up. I can't even hit Refresh or I get a spinning red circle forever. Same with Opera and Firefox. Safari won't let me click on My List. It takes me to a page where you can see all of your titles (4 per row) but you can't arrange them.
I've had problems ever since the change but it does seems to have gotten worse the last few days.
Checking in to add that my problems have gotten worse since yesterday as well. I tried refreshing at least 25 times over the course of several hours and couldn't get the entire list to load no matter what. I tried three browsers, and private mode on every one as well.
I have the same problem too and I ask Netflix about this and about if a few movies expiring like meet the fockers and 2 fast 2 furious they told me they are working on renewing them and that is why they don't show expiring on my list. but my ps4 showed me the expiating date. Netflix support is so stupid they told things are not expiring when if I look the blog it clearly shows that these movies are expiring even though Netflix told me they were not.
You have to be on the DVD plan to see all the expiration dates. That's the reason I keep one DVD on my plan.
Glad to see I'm not alone, I haven't been able to access any of my three My List queues for about four days. There's always been a problem with loading since the redesign, but it would eventually resolve and load. No more.I was on the phone with them about it for about a half hour last night. The third time the rep put me on hold to "talk to an engineer" about it, he didn't come back and it went to that recording asking if I was satisfied with the service provided. I pressed NO!
For the last 3 months, I've been having the spin-and-never-load problem as well as the load-only-20-movies. Yesterday morning, I could get My List to load in the Manual Sort mode, but that afternoon it quit entirely - and that's a new problem. Normally, it just took a bunch of refreshes and it would eventually work. I have three different laptop manufacturers, three different versions of Windows, and two browsers - none of them work anymore.Over the last 3 months, I talked to the Netflix Customer Service Reps (CSRs) multiple times, and they put me on a "tracker." So, at least when I call in now, they recognize I've called in about this problem before. Yesterday, I asked for a Supervisor and the CSR pretended to not hear me and started to try and troubleshoot for the umpteenth time. I insisted saying that I've called in multiple times over 3 months and things are only getting worse. The supervisor told me the Engineers "snapped" at him when he asked why they had live functionality (My List, Manual Sort Order) that doesn't work. Although Netflix claims over and over again to be a feedback driven company, I've had the sense through the years that is more like a democracy where only the majority counts and the minority is counted out. Thus, I suggest each of you call or chat NF and ask to be added to this tracker. If anyone gets an identifying name or identifying number for the tracker, would you please post that for all of us (including me).Also, if anyone knows of social media that Netflix pays particular attention to (Twitter for example), please let the rest of us know as that might be another effective way of pointing out the overnight loss of basic functionality.
This is probably the straw that broke the camel's back for me. I'm not really willing to leave Netflix--I have way too many things that I want to watch that aren't available elsewhere or would require multiple subscriptions, and I'm not buying every DVD I want to watch. That being said, they are really starting to aggravate me and making me rethink how I enjoy my subscription or if I even want to continue to do so. I keep getting issues on the DVD side searching for titles: the movie I want not showing up until the bottom of the page when it's not a common title (When I search for Sharknado 2, it's the last result on the first page; the first three are Mockingjay Part 2, Daddy's Home, and The 33. How ANY of these are related to Sharknado 2, I have no freaking clue), the same title appearing on every single search (some poor rep had to hear me scream about how I was going to cancel my membership if I saw "The Blacklist" in a search result one more time), related movies not showing up on the same search (all of the Lilo & Stitch movies should show up in one search in my opinion), etc. I have probably called them three or four times already to tell them their search results are broken, and every couple of months, the same problem reappears. I have given up on them ever fixing this. In fact, I feel like they're trying to tell me they know best what I want to watch. No, you freaking don't, and I'm sick of them trying to shove certain movies down my throat.Then it was the change they made to the iOS apps. I don't want the newly added titles on top, I want them dead last. The nice changes were titles loading a bit smoother and the TV show expiration dates displaying a month in advance. Then I realized they took away the two weeks' notice on all of the other titles, which isn't cool since some of them can't be found on the DVD side. But at least the XBox app was still showing them two weeks ahead, so I could work around it.Now this stuff with My List not loading properly. And now it's not loading my entire queue on my other devices. I think it maxed out around 220 (which is a somewhat strange place to stop if you ask me) on both devices. But when I search for titles that are after that 220 mark, it shows they are in my queue on their pages.I really feel like Netflix does not care about the people like me, who have been members for a really long time and have a lot of stuff on their queues because they figure we will never leave. But I am really getting tired of their attitude and may just decide to leave.
You have to write the title exactly to get it to show up first ("Sharknado 2: The Second One"). Since that probably won't happen, it is best to search for "Sharknado". The first 3 results are Sharknado 1-3. If the title is off even a little bit, Netflix will recommend recent or upcoming movies first as a default (like Mockingjay, The 33, etc.).
No, that does not work for every title. Some are pickier than others, but some are typed in exactly and still are not the first to display on the page. There is something wrong with Netflix's search and this issue has popped up multiple times and prompted numerous phone calls from me to Netflix complaining about this.
I haven't been able to get a full list for days as well. I have gotten about 200 titles with no pictures or expiration dates. Switching browsers, refreshing, moving around the site, trying different times of the day..., all haven't worked either. Customer support always seems clueless, so I haven't phoned in weeks.
Netflix should not have changed the list format. It was simple and quick to browse before. It is annoying the list is not displaying correctly this week. The best thing to do (if you are not trying to identify which movies are expiring soon; look at this blog to see which ones are leaving Netflix) is change the list from manual order (list) to Netflix suggests (posters). You can do this by going to your account settings.
I've been having problems getting My List to load since Wednesday night. I contacted customer service to complain. They said they're already aware of it & the tech team has been trying to fix it.But in the meantime, I can't see if I have any new expiration notices! So frustrated!
If you switch to Netflix Suggests for your list, you can't see the expiration dates though, can you? Therefore, it kind of defeats the purpose...
You will just see pictures if you switch to netflix suggests just like on the main page when you log in. If you were to go into the details in each picture and go to the 3rd tab you would see if it was expiring. If you are willing to go through each title like that for your whole list often so you can tell if something changes then you are either crazy or very bored :)
I've had luck seeing my full list when, on the homepage, I right scroll through the my list there all the way to the end, then go to my list the full page has been loading complete with expiration dates and pictures.
Yay! It finally loaded My List all the way just now! (Although, it took a couple tries & a bit of a delay. The first time it loaded with the poster images & everything, it left off the last 5-6 titles on the list. My queue currently having 205 titles on it.)
Yes it's working for me now too. Just curious, how do you know how many titles you have? Did you actually count them? I don't see that info on the site, as there used to be.
I keep a copy of My List in a spreadsheet on my computer, and edit it as I add or remove things from my NF queue. (Which also gives me a way to know if one of the titles in my queue has disappeared without notice.)
Nice to see that Netflix is such an awesome site that you have to keep a spreadsheet to do their job for them. I wish there was a way to get 20 million people to quit netflix at the same time to get our point across on how much they suck!
It looks like some/most/hopefully all of us are operational on My List again. Thank goodness!Thanks to all of you for your input. It felt really supportive and commiserative, and helped me feel less cranky while I waited.
Mine loaded once yesterday, but hasn't since, so still not totally fixed.
Mine is back not working as well today. I hate netflix with a passion. I want their whole web page IT staff FIRED!!!!
Tim and Anonymous, I'm really sorry you both are still having problems. I seem to be back to normal, but know I can't automatically count on that. I wish you both better luck in the very near future. Just for the record, I'm on a laptop, using the Chrome browser.
I can't load My List now either, and as of Friday I also can't rate on the site. I'm constantly amazed at what this company gets away with.
my list seems to be working better than it was. I think it is up from 10% to 50% working where eventually if I try enough it comes in. However since last night I can no longer move the movie bars which means I can no longer order my list. They either broke it or have now turned off the ability to order the list
My "My List" page is working properly, I can move titles up or down the list. I use the Chrome browser on a laptop. What device/s and browser do you use, Anonymous? Perhaps someone else who is familiar with those can share their experience. I'm sorry you are having to struggle so hard with this - it's supposed to be fun, right?
i use chrome as well on a laptop. This just started not working Saturday. It worked fine before.
Just checked My List, and it is still fine for me. I gave up trying to figure out what Netflix is up to some time ago, and I'm not good at troubleshooting technical problems. I'm assuming you've tried refreshing, closing & opening Netflix again, and all those kinds of things. Wish I had something else to offer besides sympathy. Hope it improves soon. Thanks for keeping us informed.
I have always had be a tester checked so maybe it is something they are working on. I have been playing with it more and it seems like instead of being able to move an item anywhere you want you have to click close to the bottom of the row box and drag diagonal down and to the left and it will move 1 down. I didn't try going up. So they may be moving to only letting us move a movie one spot at a time. The move to top of list was still there but that is pretty useless considering you could just delete the movie and readd it and get the same result. I wish they would switch it to how the dvd is setup so you could still see the numbers and could still type in the number you want to move the movie to.
More My List problems: As of this morning, adding a new title to My List has been frustrating. When I click on the plus sign, the word "Adding..." comes up as it always does, but it just stays there - no little check mark appears in the circle. If I go to the My List page, the red circle just goes round and round. The first time it did this, I waited and waited - whenever I went back to the movie info page, it still said "Adding..." and My List wouldn't load. Only after closing the site tab, and reopening it, could I view My List. Sometimes the added title was on it, sometimes not. Sometimes the title info page showed it as added, sometimes not. Sometimes when the info page showed it as added (checkmark), it still wasn't on the My List page.Another thing, which I wonder if this might be the culprit: Recently, when I went to My List to check the status, there was an AD on it - I think for one of the Netflix shows. It was kind of flickering, and then disappeared. Gee, wouldn't it be great if they put lots of ads on the My List page? I hope they're big and move around and are totally intrusive - I LOVE that!
I'm having issues this morning, too- had the permanent "adding" circle on one movie (until I refreshed the page), and I have to refresh every time I move a movie in my list. Which isn't, like, impossible to use or anything, but is certainly annoying.
Although: being able to hold a movie and also scroll on a laptop trackpad is working for the first time in AGES, so that's a plus! No more moving a movie one page at a time or waiting for the auto-scroll by hovering at the top or bottom of the page! (Super necessary because everything I add insists on going to the very top of my list, where I never want it to be D: )
I think the next thing coming is you won't have a list at all and it will look like the first screen with just non stop boxes. I had to remove my accepting to be a tester in order to get my list back.
Got "My List" to load for the first time in more than a week today (nothing showing as expiring that was not already listed here), so the boost in download speed and move to a Firefox browser does not appear to be helping anymore. I have never experienced any problems adding titles to my list.
OK...now Netflix has removed the list of actors from the movie descriptions. They don't appear on the descriptions on the website nor on the descriptions when viewing with my Roku. Although you can still search for an actor (who know how long that will last), if you watched a movie or tv show and really liked an actor in it but you don't know who it was or what other movies are on NF with that actor, you'll need to first check an alternative source such as IMDB. Then, you'll have to go back to Netflix and search on that particular actor. One more thing that NF appears to be taking away to make things more inconvenient for their customers. Ugh! I've never known a company like this that continues to try and make things more and more difficult for their customers. Most companies I know try to improve their services, not make them worse.
I noticed that tonight, too, Anonymous. Not happy. They also took off the director's name, which was one of the clues I used when I couldn't find a movie on Rotten Tomatoes or IMDb. It was also a good way to tell 2 movies apart when they had similar titles and years. Separating films from the filmmakers is just wrong. I can't believe customers said they didn't care who was in the movie or who directed it - supposedly Netflix does this kind of stuff based on what customers tell them. Maybe NF thinks if they don't list actors or directors, more people will watch movies that don't have any well-known names attached? Not everyone checks this stuff out before deciding to watch something. I notice that if there are famous people in it, they put that in a little blurb, just above the My List button.
I am not sure if anyone else has mentioned this, but I have noticed over the past couple days when I was looking to see if a title was available on DVD.....(sometimes I prioritize watching a title based on if I can just rent it on DVD at a later date).....that information is no longer available in the overview on the Watch Instantly page. I had to switch over to DVD and search each title manually. One more example of Netflix making things harder for us.
I don't like this new trend. This is another example of NF assuming no one cares about planning their movie watching, and are only interested in something they can watch right now. Maybe that's the majority of their customers, but I'm sure there are enough of us planners to warrant NF keeping us in mind, too. It seems whoever is in charge now is more whiz-bang, and less quality oriented. It doesn't bode well.
Anonymous and Carol: I just noticed that the names of the leading actors and the directors are back up when you click on a title on Netflix, at least on the iOS app. For TV shows, the names of the lead actors and the creator are shown for each episode.
Oh, thank goodness! They're back on my laptop, too, although I don't seem to have the series episode actors/creator. Wish they'd stop messing with us like this.
My list has gone back to not loading, as it did a few weeks ago. Anyone else having these issues again?
I just tried mine. It took a few seconds longer to load, but then it came up with posters and all, and the full list of titles. Sorry you're having trouble again, Anonymous. Hope it's short-lived.
Yep, having that problem now. Been waiting for over 30 minutes for My List to load. Sometimes I'll be able to back out and reload it and it'll come up eventually, other times refreshing the page helps, but it's not working at the moment.I googled this problem last year and read that it could be old router problems, but we just replaced our router, and it's awesome, and the problem persists. Every other site loads faster, yet Netflix browsing seems slower.I have yet to stream anything. Was going to tonight. If only my list would load.
This comment is from Travis. (Travis, I found this in my email. Apparently, your comment disappeared from this page, as we've had others do. I did a bit of reformatting, but didn't change any of your words.)Travis has left a new comment on your post "Discussion: New Format for My List" on May 10, 2016 at 6:07 AM: Off and on lately, but my problems on the dvd side of netflix since late March are so much worse, that having to go through extra steps occasionally to load my list hardly compares. The "dvd.com" problems are beyond the scope of this blog so I've kept them to myself largely, but let me just note that netflix dvd customer service is horrendous. The first person you get will be very nice but not know a thing, and be unable to help you no matter how much you explain it. (sound familiar?) After weeks of getting nowhere and my user experience rapidly degrading with more site problems, I ask directly for a supervisor, by name. Because of apparent downsizing in this part of the company, and calling at the same time every week lately, I get 1 of 2 supervisors every time so far, even though the connecting rep claims it's random (maybe between the 2?). I'm embarrassed to admit I've spent several hours on the phone, and about half an hour by online chat with netflix since March on this, to practically no avail. Sending screencaptures and links to their technical support email got no response, and more importantly, no improvement. Everything I've heard the supervisors say has told me their technical support took the quickest of looks and then stopped trying, because they don't see what I see. It's been enormously frustrating, and now has kept me away from getting started on the miramax mass exodus. I'd like to go public with my story, but so few people seem to care about the dvd side of the company—a lot say they don't know netflix still, or ever did rent discs—that I'm not sure I could find a platform, especially if I'm truly the only customer in the U.S. with this problem (which I still find highly unlikely, but it is possible someone over there screwed up my account in a way that the company earnestly cannot detect). Anyway, my overall experience in recent weeks has just reaffirmed my impression that deep down, the company does not care about its customers. Also, you all should know what I've learned: that customer service and technical support are 2 separate divisions that by the customer service supervisors' own admission DO NOT COMMUNICATE WITH EACH OTHER. You can't ask to speak to technical support, and the only way to get your information to them is through customer service's notes (a ticket). Customer service can't email, call, transfer you, or walk over to technical support. They are completely isolated from each other, other than both being in the U.S. (I had started to wonder if there was a language barrier preventing technical support from fixing my account, but it's just an attention span barrier.) If any of you have ever worked at companies that have internal communication problems, netflix is one of those. I think those in charge do this by design to make customer service less efficient, and so as few people at the company know their problems as possible. If you ever wonder why your call to neflix is the way it is, this is probably why.
only today, after more than 4 months, was this redirect problem fixed by whatever they did "under the hood." if anyone is interested, during this time when i was trying to get them to fix it, i got their unpublished technical support email, a call from their research department (allegedly very rare), and indirectly an audience with whomever heads up the discs side of netflix via a sitdown meeting of the main supervisor i would ask to speak to, her boss, and the big boss who couldn't replicate the problem on his computer with them all in his office for quite some time, i was told. in the end, it was some probably minor programming change that undid the change from march, which is what i'd been waiting for. i did learn a lot more than i ever thought i'd know about netflix's inner workings in the meantime.
Hi Travis - thanks for letting us know how this turned out. I'm glad you (finally!) got some resolution. It sounds like the supervisor you worked with went to bat for you - good for her! Although it's not the same as having an ongoing, aggravating technical issue, I'm trying to figure out how to convince Netflix to give us 30 days' notice for expiring titles. A number of us have requested this in calls to customer service, but they just say they'll pass it along, and that's it. Since you have some hard-earned insight into their inner workings, do you have any other suggestions?
she did go to bat for me. her (and her boss) talking to the head of netflix dvd.com service really surprised me. when they couldn't replicate the problem and their technical support team couldn't (or wouldn't) fix it after all of my efforts to document and explain it, she said there was nothing more they could (or would) do for me and suggested i cancel and restart my account after nearly 11 years and 5,000 ratings. i would have lost all of my user data. i'm glad i didn't give up because the problem was resolved as i hoped, and i was proven right about the cause being on their end. (now i just need to find a good way to export my ratings for when the service eventually ends because i had been using it to keep track of what i've seen, and IMDB serves that purpose better.)i was one of the people who called into netflix (streaming) to request the 30 days of notice, and as you say they thanked me and said they'd pass it along. that's always how it goes. since i learned dvd.com is an entirely different team, effectively a separate company, i talked to them about streaming issues as well. the supervisor who went above and beyond for me said she had streaming as well and empathized with my complaints and suggestions about the features netflix removes with regard to streaming info. this wasn't your question, but from what i gathered talking to the dvd.com workers, netflix streaming decides what data to send them and netflix designs the sites (plural because streaming and "dvd.com" are treated like separate ones). it does seem like the discs side makes decisions on removing info. i complained about a change they made where it said "2 members found this useful" instead of what they had for years, "2 of 10 members...", which was much more useful. the netflix person couldn't explain how that change was beneficial, and a few weeks later they did change it back. obviously the streaming until data are still missing, and we still can't add a streaming title to "My List" from the discs side like we used to. the search results and actor/director profile pages are still not perfect in terms of showing titles streaming only, but they've improved these since i started complaining about it. (there's nothing to gain from hiding streaming only titles from customers of both services.)i gather that they are well aware of customer complaints with regard to expiration dates and don't improve the situation for us as a business decision. it doesn't seem to matter how many of us or how often we complain or request it. they admitted to me others have called in saying the same, and yet it continues. i think they make change difficult by design. there is a wall between customer service and the technical team. the only way they communicate is through customer notes. they don't meet, they don't know each other generally; the people who design, maintain, and change the netflix site(s) are totally insulated, and that's what made it so hard for me to get my problem fixed.
Thanks, Travis - this is useful knowledge. I kinda feel like asking for more notice on expiring titles is butting our heads against the wall, but I'm gonna keep working on it.
I had a DVD problem, too. They kept shipping me the first disk of a film that was in two parts, on two disks, and would not send the second disk. They should have been shipped together, but their computer only recognized one disk. (The film was Karl May.) The customer service supervisor could talk to tech, but couldn't get them to reprogram the computer. And no one could talk to those who actually ship out the disks--which is all done by computer so there was no way a real person could actually put a disk in an envelope and mail it to me. After a month of this, the supervisor apologized, said there was nothing that could be done, and gave me a free month on my DVD subscription.Those of you having problems with streaming, as if you can't get to your list or films on your list disappear without notice, might try asking for a free month, as that seems to be something the supervisors have authority to grant. And, if they do it often enough, or people keep asking, the bosses might notice, because it's money.
I got and asked for a free month for my DVD service last month and will ask again today and every month until either they fix my account or I end my subscription after 11 years uninterrupted.BTW, thanks Carol, and sorry for my formatting.
A couple of new annoying things to add to the list of complaints:1. When I pull up a title from the DVD menu and it's already in my queue, it no longer shows me what position it's in when I hover over it. If something new just became available on Amazon, I'll add it to my Watchlist then find it in my DVD queue and delete it. I have 500 titles in there. More if you include the ones in the saved section. That's a lot to scroll through!2. In addition to not showing the expiration dates, it appears they are also not showing when a new movie is about to start streaming. I like to check the first 3 or 4 in my queue to make sure I'm not ordering a DVD that's about to be on streaming anyway.
did you call and tell them this? there's a supervisor who always says she agrees with me about the functionality netflix removes and dutifully takes down my complaints/requests, but i've yet to see any of these decisions reversed. they are really working hard to separate the streaming service ("netflix") from discs ("dvd.com"), presumably for the eventual permanent split. that seems to be the driving force behind these snubs toward their customers.
I'm not sure if anyone is still following this thread, but here's what's up.MyList disappeared this morning from my iPad and Vizio apps. I just called Netflix and was told that this has happened to the apps on some devices and the engineers ("we have great engineers") are working on the problem. She wanted to know what brand of tv I had because, apparently, this is a widespread problem that they're trying to track done.I took the opportunity to lay out my complaints about the growing uselessness of MyList as it appears on the apps (given the lack of expirations, inability to move titles up or down, and other features), and the increasing separation between the streaming and DVD services. I told her to tell Reed Hasting that, if the services are completely separated, I'll cancel streaming because I want movies, not tv shows. I was thanked for my input.
Thanks CanandaiguaNY. I recently got a Sony smart TV, and so far, there haven't been any problems with the MyList display or expiration dates (posters only, no text list, and I have to click on each poster to see availability notice).I'll put a note on the main page for anyone who might be having a similar experience to yours.
MyList came back on my devices after being down for a day. Things work now as before. The Netflix rep told me that they weren't rejiggering the app displays, and she may well have been correct. On my Vizio, MyList is arranged horizontally with poster, description, director, rating, running time and expiration info. The iPad app is like what you describe for your Sony.
This has happened to me numerous times over the past year or so. I never even thought to complain to Netflix, to be honest. Sometimes My List is the very bottom category instead of the top one, sometimes it's in the middle. Other times, it's just gone completely. I think during these times, my continue watching showed up, so I was able to at least watch the TV show I'd been watching.I agree with you, though, if the services are separated, I will probably be going DVD-only, as there are more things I want to watch on the DVD side. I like a mix of TV and movies, though, and some shows are not getting DVDs anymore (Agents of SHIELD is an example), so I might have to do something where I add the streaming for about three months and then cancel. Netflix is still the best deal in my opinion, but there are so many competitors looking to take customers away now that I have already begun looking into other options for niche genres I like (such as Korean shows and movies).
Anybody else having trouble sorting "My List"? As of yesterday, I can use the up arrow to move titles to the top, or grab the bar that pops up on the right to drag them up or down (not easy, but usually doable). However, the titles don't "stick" where I moved them; instead the list keeps reverting to the order it was yesterday morning. I've tried it in both Chrome and Netflix, and have tried setting the order to "Netflix recommends" and back to manual ordering, and I still get the same result.I'd love to hear if this is happening to any others, and if you know any solutions.
LL, I have had this same problem intermittently for several months at least. Sometimes it works, sometime it doesn't, I have not determined any triggers for it. I usually just give up and try later, or if I really want it at the top of the list then I will just remove it from my list and add it back.
I use chrome. I have noticed sometimes it does not remember when I move stuff but that it never remembers when i click the move to top button. That never saves anymore. The only way to make it save is after I move it to the top I have to manually pull it down to the second spot and then it stays. I have also noticed that most of the time when I am manually moving stuff, that it usually does not save when I am doing it multiple times. The multiple times don't work only the first move.
This is also being discussed on the Complaints page. I talked to Customer Service, and they are aware of it/working on it. See my post earlier today on the Complaints page for possible interim fixes.
sometimes when i arrow to the top or drag and drop a title, netflix gives me an error message and moves the title back to where it was. i think it says please try again. usually i can get it to work without exiting My List. of course, the real issue is still that without a numbering system like the dvd queue it takes me minutes to drag titles around through a list of hundreds. i have no hopes of the old design ever returning.
I have seen the "try again later" error message on My List, too, using the Manual Sort order with the Chrome browser on my laptop computer. Sometimes when I try to move a title to a new position in My List, it doesn't work and Netflix gives me the error message.Two things, I think, are at work here. First, after watching a 2 hour movie, when I return to My List, Chrome is not refreshing the webpage but simply reloading it from memory cache.Second, the communication session between my computer and Netflix's server has gone stale.The solution I have found is to click on the Netflix logo at the top of the page and return to the Netflix homepage. This re-establishes a communication session between my computer and Netflix's server. Then I hover over Browse and click on My List to re-open the refreshed webpage list. Now I can make changes without an error message. Next time you receive the error message, give this solution a try.
Just as an FYI to those who were complaining about getting an error message while trying to sort My List (as I was doing alphabetically today), if you hover over the right hand side of a title in that big space reserved for letting you know when titles are expiring, you'll see an up arrow then "move to top" then an X and then two columns of dots.Click once on the two columns of dots and drag that in order to sort your titles and you won't have any problems or get any more of those annoying error messages. Don't make the mistake of clicking to the left of the up arrow and dragging that.Once I found that out (by trial and error), sorting became so much faster and easier. I was being driven up the wall doing it the wrong way at first because I'd try a dozen times and it never sorted and I kept getting error messages.
Interesting. . . I've been putting off sorting for just this reason, so I'll give this method a try a little later today, and let you know if I get the same result as you - I sure hope I do! Thanks Luke.
Has anyone else had issues with My List loading on their apps? It isn't appearing on my phone app, and it has issues every time I click out of a title on my smart TV. I just want to be able to check my list for titles leaving 9/15 and can't. I know someone had mentioned issues with this in the past, but I don't remember if they had to call Netflix and if so, if Netflix was able to fix the issue.
I am still having problems with My List, although it does load on both my computer and smart TV app (Sony). Haven't had problems when I click out of a title, and can check for expiring titles as usual. I don't use a phone app, so no insight into that. I've been using Luke's suggestion (see a couple comments up), with mixed results. Moves seem to work better that way, but I still have to reload the page frequently. Still have problems deleting titles, using the "move to top" feature, and adding titles. Can make the changes I want eventually, but not as quickly or as smoothly as before these problems began. If there's a fix in the works that will make My List changes happen as before (without multiple reloads and retrys), it's taking a bloody long time. I'm thinking the current status might well be permanent - ugh.Nica - are both your apps working again? You have contributed titles, so there must be some improvement. Hopefully, both are back to normal.
They seem to be working properly again.
it probably will be permanent because manual order is not the "My List" most netflix customers use, and netflix only caters fixes and features to the supposed average user.(i, too, have had My List problems lately, via the web site.)
My List still has plenty of issues. I don't know how to post images on here, but if you click the below link (if it doesn't post the image), you can see "drag and drop" reordering is all wacked out. If I "grab" the move/show it actually grabs everything underneath it. I also keep getting a yellow notice at the very top that there's been an error. Also, reordering doesn't always show up properly so I have to constantly "refresh" the page. https://i.imgur.com/8RRDtN7.png"move to top" works great though...for now.I wished they would add back the rating, errr...the thumbs up/down on the my-list page.
Hi Terry - the recent ghosty-looking drag and drop on My List is annoying, but it still only moves the title you have grabbed, not all the titles it looks like it's taking along. It took me a while to get used to it, and I still don't like it, but at least I know my whole list isn't going to get jumbled.As far as the other problems, it's kind of hit and miss. The other night, I totally re-ordered my list, and it went very smoothly - I only had to refresh a couple of times. Sometimes, it takes way too long because I have to refresh after every move or two. Frustrating.I wish a lot of things about Netflix were the old way - their "improvements" aren't working for me, either.
I, too, hate the "ghosting" of other titles when you try to reorder your list. The old queue format was FAR better! Also, the "auto play" feature that occurs when you select a title and try to read the summary sucks out loud. I don't need the damn software deciding when to play the selection for me. That's why I have Netflix--to choose what and WHEN I want to watch!!! Get it together, Netflix!
I can't seem to move any titles around today at all. It will let me add and delete titles, but when I click 'Move to Top' it suddenly refreshes and nothing happens. Is anyone else having an issue?
Another reader is also having trouble with My List. See the current Complaints page.
Hi PunkinheadDelux, it has been a few hours since you wrote, so hopefully things are working again. I just moved some things around on My List, including "move to top," but it was bumpier than normal, and after several moves, I got the white arrow on an orange background square at the top of the page that signals an "error." Not sure what governs it, but sometimes reordering My List works better than others. Just when I think they've finally got it working smoothly, I'll start having problems again. I have one dedicated My List for the expiring titles - that helps me to see when things get renewed. I like to keep it in the same date/alpha order as the blog list, but with the problems moving titles around, it's too time-consuming to maintain that order.What usually helps is whenever the page "refreshes" itself after a move, for you to refresh the page yourself before making another move. But if that doesn't work, then I usually just leave it, and wait until later to reorder the list. Bummer.
i see what you mean. can't drag and drop. maddening.